Oliver is the Captain of the Internet for Tessemae’s All Natural Salad Dressing. He oversees all things internet related, from customer service and e-commerce orders to distribution and social media.
Transcript
>> My name is Oliver. I am the Captain of the Internet and Customer-happiness Guru at Tessemae's. I run all of our e-commerce, customer service, logistics, distribution. And I've been here for almost 2 years. That job entails ensuring that people get their orders. Responding, engaging with everybody that wants to engage with us. I am the keeper of the love wall back there. And I'm the gatekeeper and the mouthpiece for our brand. And in dealing with customers and social media and phone calls and e-mails. And I get it all in all sorts of ways. To be honest, it's majority praise. It's things that I can print out and stick on a wall and contribute to this massive mural of love. And that's great because, you know, it's hard to find that these days. And I live with the exact same passion that our customers do about this salad dressing. I mean it's salad dressing. But it's a special one. They're cooking with it. They can taste how fresh it is. They can taste how simple it is. And most importantly, they can appreciate that we're not messing around with anything. We are taking Greg's mom's salad dressing and mass producing it. We don't cut any corners. And, frankly, that transcends into our customers. They believe it. They can see it. And they're on this rocket ship with us and that's a great feeling.
Download transcript